Services Terms of Use

Last updated as of April 16, 2024

Thank you for your interest in and use of our products, services, software, sites, and the content contained or accessible therein (the "Services"). Pandora Media, LLC ("Pandora", "we", "us", or "our") provides these Services to you ("you" or "your"), subject to the terms contained in this Services Terms of Use (this "Agreement").

This Agreement is a binding legal agreement between you and Pandora. Please read the terms and conditions of this Agreement carefully before using the Services. The Services and all data, design, text, images, graphics, including all arrangements thereof, contained therein are proprietary, confidential, and are licensed to you under this Agreement, not sold to you. By accessing or otherwise using any portion of the Services, you agree to be bound by this Agreement. If you are not willing to be bound by this Agreement, you may not access or otherwise use any portion of the Services.

ANY DISPUTE BETWEEN US, UNLESS PROVIDED OTHERWISE HEREIN, WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS AS OUTLINED IN SECTION 25 BELOW. YOU ARE WAIVING YOUR RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY.

1. Ability to Use the Services.

In order to accept this Agreement and to use the Services, you must be a resident of an Authorized Jurisdiction (as defined below) and be at least 18 years of age, or if you have parental consent and reside in an Authorized Jurisdiction where the minimum age with parental consent is 13, you must be at least 13 years of age ("Minimum Age"). The Services are not intended for users under the Minimum Age. You hereby represent that (a) you are at least the Minimum Age in the applicable Authorized Jurisdiction; (b) you have the consent of your parent(s) to use the Services if you are under 18 years of age; (c) you have all the applicable rights and authority to grant Pandora the rights granted herein; and (d) you have read, understood, and agree to be bound by this Agreement. If you are not at least the Minimum Age, do not have parental consent, or you do not agree to all the terms and conditions of this Agreement, you may not use the Services.

2. Privacy.

Pandora's privacy policy explains the data we collect, use, store, and process while you use and access the Services. By using the Services, you agree that you have read, understood, and agree to the terms of our privacy policy, and you agree that we may use such data in accordance with the terms of our privacy policy. If you have any questions regarding our privacy policy, please contact our Care team.

3. Compliance with Policies.

While using the Services, you agree that you will comply with all of our posted policies, including our Community and Content Policy and Intellectual Property Policy, as we may update them from time to time. We may suspend or stop providing you with access to the Services if you fail to comply with any of our posted policies.

4. Additional Terms and Conditions.

Some of the Services we offer may require additional terms and conditions. We will make those additional terms and conditions available to you with the relevant Services. If you use those Services, the terms and conditions that apply will become part of this Agreement between you and us.

5. Changes in Terms.

We may modify this Agreement from time to time. If in our opinion we make material changes to this Agreement, we will notify you by email or through a message posted on the Services. You agree that such material changes will be effective thirty (30) days after our notice to you, except for changes that relate to new features or for legal reasons, which will become effective immediately. Your continued use of the Services after our provision of notice to you will constitute your affirmative acceptance to the modified Agreement. If you do not agree to, or cannot comply with, this Agreement, as amended, you must stop using the Services.

6. Your License to Use the Services.

Subject to the terms and conditions of this Agreement and your payment of any required fees (if applicable), Pandora hereby grants to you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the Services in an Authorized Jurisdiction, and otherwise view and use the Services to the extent permitted by its intended functionality, for your own individual, personal, non-commercial purposes only and not for the sublicense to or use by third parties. You may only access and/or use the Services through the certified applications or intended methods that Pandora or our licensed third parties make available to you. Any access or use of the Services through an application, service, or method provided by a party, other than Pandora or one of our licensed third parties, is strictly prohibited, outside the scope of the license granted herein, and may subject your account to termination and other legal action. Any other use not authorized herein, or by Pandora in writing, is strictly prohibited and a violation of this Agreement. Pandora may revoke and/or terminate the foregoing license with respect to any aspect of the Services at any time, for any or no reason.

Restrictions. Except as otherwise specifically permitted in this Agreement, you shall not: (a) modify, download, intercept, or create any derivative works of the Services, including any translations or localizations thereof; (b) access or use the Services through an application or means not authorized by Pandora; (c) copy, store, edit, change, exploit, download, prepare any derivative work of, or alter in any way any of the content made available through the Services; (d) license, sell, rent, lease, encumber, transfer, assign, distribute, disclose, post, make available, permit time sharing or simultaneous use of, or otherwise exploit the Services to or for the benefit of any third party; (e) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, underlying ideas, or structure or organization of the Services; (f) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols, or labels on the Services; (g) publish or provide any results of the Services, in whole or in part, aggregated or otherwise, to a third party without Pandora's prior written consent; (h) provide your username and password used to access the Services to any third party; (i) use any systems or means, automated or otherwise, to access, acquire, copy, scrape, harvest, or monitor any part of the Services; (j) circumvent any technological measures employed by or on behalf of Pandora to protect the Services; (k) use any other technologies or initiate any other activities that may harm the Services, or the interests or property of Pandora or other users of the Services; or (l) aid or encourage any third party to engage in any activity that would constitute a breach of this Agreement.

AI Matters. You may not use services or technologies that are labeled or described as including, using, powered by, or being a machine learning or Artificial Intelligence (“AI”) system to discover any underlying components of the Services or our models, algorithms, metadata and systems. You may not use web scraping, web harvesting, or web data extraction methods to extract data from the Services. You may not use the Services, or data from the Services, to create, train, or improve (directly or indirectly) any AI service. The Service contains copyrighted material, including material we have created and materials we have licensed from third parties. Any use of copyrighted material, including use in connection with artificial intelligence or machine intelligence technologies or services or the creation of AI-trained content, is prohibited without a license from the applicable rightsholders. As part of providing the Service, we may process and store inputs to the Service as well as output from the Service, for several purposes, including improving our Services, providing and assisting in providing customer service, and monitoring for and preventing abusive or harmful uses or outputs of the Service. You are solely responsible for responding to any third-party claims regarding your use of the Services in compliance with applicable laws (including, but not limited to, copyright infringement or other claims relating to content output associated with your use of the Services).

ANY USE OF THE SERVICES NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.

7. Authorized Jurisdictions.

The Services are available only in the United States of America and its territories (each, an "Authorized Jurisdiction", and collectively, the "Authorized Jurisdictions"). We may add or remove countries and/or territories from the list of Authorized Jurisdictions at any time and without any notice, liability, or obligation to you with respect to each such territory. Use of the Services outside of the Authorized Jurisdictions is strictly prohibited, outside the scope of the license granted herein, and may subject your account to termination and other legal action.

8. Communication Preferences and Consent.

From time to time we may send you communications to the email address associated with your account. These communications may include, but are not limited to, tips and station recommendations, special offers, and other account-related or transactional messages. Also, when you create a station, you may receive communications from or related to artist(s) associated with that station by or on behalf of Pandora.

Additionally, our mobile and tablet applications may, in some circumstances, offer the ability for you to receive push notifications in connection with those applications. If you would like to modify your ability to receive push notifications from our applications, you can control those settings within the settings or preferences apps of each respective device. By accepting this Agreement and using the Services, you expressly consent to the receipt of all such communications from or on behalf of Pandora. You may modify your communication preferences at any time within the Settings section of our website or applications. You may not opt-out of receiving account-related or transactional communications.

If you elected to have an advertiser contact you through third party ads displayed on the Services, your Pandora communication preferences will not affect your receipt of those advertiser-provided communications.

9. Pandora for Business.

Use of the Services in a business establishment requires a special license to a separate service that is provided by Mood Media, a third party we have engaged ("Pandora for Business"). Pandora for Business is a paid service. You may only use the Services in an Authorized Jurisdiction for business use if you have met all of the following conditions:

(a) You register for a Pandora for Business account with Mood Media ("Mood Media") at pandora.moodmedia.com or such other URL as may be provided from time to time, and agree to all applicable Mood Media terms and conditions, including without limitation, Mood Media's applicable privacy policy and terms of use (the "Mood Media Terms");

(b) You maintain an active account with both Pandora and Mood Media; and

Your right to use the Pandora for Business service may be terminated by either Mood Media or Pandora if you fail to comply with any applicable Mood Media Terms or this Agreement. In the event of a conflict between this Agreement and the Mood Media Terms, the Mood Media Terms will control solely with respect to the use of Pandora for Business or the Services in a business environment.

ANY BUSINESS USE OF THE SERVICES NOT SPECIFICALLY PERMITTED IN THIS SECTION IS STRICTLY PROHIBITED AND MAY RESULT IN IMMEDIATE TERMINATION OF YOUR RIGHT TO USE THE SERVICES.

10. Explicit Content.

The Services provide many forms of entertainment content, some of which you may consider inappropriate, including for persons under the age of 18. This entertainment content may contain lyrics, speech, visual images, or other media that includes strong language, or depictions of violence, sex, or substance abuse ("Explicit Content"). Parental discretion is advised for all users of the services under the age of 18.

Pandora provides an Explicit Content feature that, when enabled, will filter Explicit Content on the Services. You can enable this feature in the Account Settings section of the Services. You can also find out more about this explicit content feature by visiting help.pandora.com.

11. Content Selection and Functionality of the Service.

There are many factors that influence our ability to provide certain content and services, such as licensing restrictions and content costs. Pandora reserves the right in its discretion to select, display, and perform content based on a number of different factors, including but not limited to licensing and contract restrictions and requirements, territorial limitations, industry trends, and content cost and availability. Pandora reserves the right to alter, change, modify, or terminate any services, content or application functionality at any time, with or without notice to you.

12. Listening Activity & Behavior.

When you use the Services, we keep track of your listening activity, including the number and titles of songs to which you have listened, the songs, albums, or artists that you like (thumb up) or dislike (thumb down), the stations you create or listen to, the songs you skip, and how frequently and for how long you listen to the stations in your station list. We may also keep track of your interactions with the Services, which may include the features you use, the advertising in which you see or show interest, and the content you view. We do this for a variety of reasons, such as to gain an understanding of the types of music, content, or features you and/or other similar listeners tend to like or dislike, for compensating artists and other rightsholders for use of their content, for advertising purposes, and to improve the Services generally, which includes enhancing our music selection algorithms to make recommendations that we think you will enjoy based on your listening history. As this data is essential to the function of the Services, you may not opt out of our collection and use of such data or information. You may opt-out of the sharing of your information for third-party marketing by contacting us by e-mail at privacy@pandora.com. Please refer to our privacy policy for additional information. By accessing or otherwise using any portion of the Services, you hereby consent to the foregoing collection and use of your listening activity and behavior for the purposes set forth above and also as outlined in our privacy policy.

13. Advertising Content.

The Services may present advertisements for or links to third party websites, products, and/or services ("Third Party Ads"). We are not responsible for the availability of these Third Party Ads, or the images, messages, or other materials contained therein. Neither Pandora nor any of its affiliates will be liable for any errors in content or omissions in any Third Party Ads, nor responsible for any losses or damages of any sort incurred as a result of your participation with, use of, or reliance on the Third Party Ads, including any goods, products, or services offered by such Third Party Ads.

14. Product Support; Feature Availability; Fraud & Abuse.

Pandora is not obligated to provide technical support, and provides no assurance that any specific errors or discrepancies in the Services will be corrected. Pandora may alter the availability of any feature of the Services, or impose new limitations on your use of the Services, at any time with or without notice, liability, or obligation with respect to such feature or limitation. In certain circumstances, such as in the case of a security problem, we may require you to install an update in order to continue using the Services. In order to provide the best quality services to all of our users, we monitor the Services to detect and prevent fraud and abuse. We may, in our sole discretion, terminate your account and your access to the Services should we determine it is associated with fraudulent or abusive activities as it relates to the Services. Further, we reserve the right to pursue legal action in connection with fraudulent or abusive activities.

When using the Services, we may permit you to store data, preferences set by you, content or other information for your convenience, but we are under no obligation to retain any such data, preferences, content or other information that you may have stored and will not be liable for the deletion of any such information.

15. Payment, Fees, and Other Charges.

If you elect to access any paid component of the Services, such as becoming a subscriber, you agree to pay all fees and charges associated with that paid component on a timely basis. Unless otherwise stated, all fees and charges are due and payable in advance, are non-refundable, and are exclusive of any applicable federal, state, or local taxes. All such fees and charges (including any taxes and late fees, as applicable) will be charged to the payment method you provided when you elected to access that paid component of the Services. You agree to maintain a valid payment method during the term of your use of such Services.

Use of the Services may involve transmission of data through your carrier or service provider's network. You are responsible for all carrier, text/SMS, data, or other related fees or charges you incur from your carrier or service provider in connection with, or related to your use of the Services. Pandora assumes no liability or responsibility for the payment of any charges you may incur.

16. Intellectual Property.

Pandora retains all rights, title, and interest in and to all copyrights, trademarks, trade secrets, patents, and any other proprietary rights in the Services, the software and application programming interfaces ("APIs") comprising the Services, and all content therein. Pandora, its logo, P, Music Genome Project, Comedy Genome Project, and the "Lights" design, as well as certain other Pandora trademarks, service marks, graphics, and logos, are the registered trademarks or trademarks of Pandora. The Services may also contain third-party trademarks, service marks, graphics, and logos. The Services are owned and/or licensed by Pandora and are protected by the laws of the United States and other countries in which the Services are made available. You agree to prevent any unauthorized copying, use, or distribution of the Services. Except as expressly provided herein, Pandora does not grant any express or implied right to you under any Pandora-owned or licensed copyrights, trademarks, trade secrets, patents, or other proprietary rights.

17. Submissions & Feedback; Your Content.

By submitting any ideas, feedback and/or proposals to Pandora regarding the Services ("Feedback"), you expressly acknowledge and agree that: (a) Pandora is not under any obligation to you, including any obligation of payment of compensation or confidentiality, with respect to the Feedback; and (b) Pandora may freely use, assign, transfer, distribute, exploit, and further develop and modify the Feedback for any purpose. To the extent any copyright or other intellectual property ownership interest vests in you with respect to the Feedback, you hereby grant Pandora a worldwide, non-exclusive, royalty-free, fully paid up, irrevocable, sublicensable, and perpetual right and license to make, use, copy, sell, distribute, otherwise exploit, and create derivative works of the Feedback. Further, you irrevocably release Pandora from any and all liability and claims that may result from or are related to the rights to the Feedback.

Except as separately licensed or as authorized under an applicable statutory licensing scheme, if you elect to upload or provide written, photographic, or other audiovisual content to Pandora in connection with your use of the Services, or by tagging Pandora or commenting on Pandora’s social media posts, or participation in a Pandora-sponsored campaign ("Your Content"), you hereby grant Pandora a non-exclusive, transferrable, sublicensable, perpetual, irrevocable, fully paid up, royalty-free, worldwide right and license (but not the obligation) to use, archive, stream, copy, distribute, publicly perform, create derivative works of, transmit, and otherwise exploit, in whole or in part, Your Content, in any manner or medium now known or hereafter devised. This exploitation may include, without limitation, use of Your Content to endorse Pandora or third-party products and services. Additionally, you further grant Pandora a non-exclusive, transferrable, sublicensable, perpetual, irrevocable, fully paid up, royalty-free, worldwide right and license to exploit your name, likeness, personality, voice, and any other materials or information you provide to Pandora in connection with Your Content.

You hereby irrevocably waive any and all rights to seek or obtain any injunctive or other equitable or compensatory relief against Pandora for its use or exploitation of Your Content as licensed herein, as well as any claims under "moral rights" or similar theories.

You agree that Pandora enabling you to provide us with Your Content is adequate and sufficient consideration for our use of Your Content, you will not receive any additional consideration or compensation for Pandora's exploitation of Your Content, and Pandora has no obligation to use any of Your Content.

Other than as provided in this Agreement, you will retain ownership of all rights in Your Content.

Your Content, and its provision by you thereof, will at all times be subject to our Intellectual Property Policy.

18. Export Control and Legal Compliance.

You represent and warrant that you are not (a) located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) listed on any U.S. Government list of prohibited or restricted parties.

19. Disclaimers; Limitations of Liability.

SOME JURISDICTIONS MAY NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES. TO THE EXTENT APPLICABLE LOCAL LAW SPECIFICALLY AND EXPRESSLY PROHIBITS SUCH EXCLUSIONS, THOSE SUCH EXCLUSIONS SET FORTH BELOW MAY NOT APPLY TO YOU.

THE SERVICES (INCLUDING ANY SOFTWARE AND CONTENT CONTAINED THEREIN) ARE LICENSED AND PROVIDED "AS IS" AND "AS AVAILABLE". ANY USE OF THE SERVICES WILL BE AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PANDORA DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PANDORA MAKES NO REPRESENTATIONS OR GUARANTEES THAT THE SERVICES WILL BE FREE FROM LOSS, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, OR WILL NOT CONTAIN CONTENT YOU DEEM OFFENSIVE, INDECENT, OR OTHERWISE OBJECTIONABLE, AND PANDORA DISCLAIMS ANY LIABILITY RELATING THERETO. PANDORA MAKES NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES THAT THE USE OF OR THE RESULTS OF THE USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS, BE ACCURATE, RELIABLE, CURRENT, OR THAT OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE.

PANDORA'S CUMULATIVE LIABILITY TO YOU OR ANY PARTY RELATED TO YOU FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR USE OF THE SERVICES WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE APPLICABLE PORTION OF THE SERVICES AT ISSUE WITHIN THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE DATE OF YOUR CLAIM. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE, INCLUDING, WITHOUT LIMITATION, BREACH OF CONTRACT, BREACH OF WARRANTY, INDEMNITY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS. IN NO EVENT SHALL PANDORA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THEY ARE BASED, EVEN IF PANDORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.

20. Indemnification.

You agree to defend (at our option), hold harmless, and indemnify us from and against all claims and all liabilities, assessments, losses, costs, or damages resulting from or arising out of (a) your alleged or actual breach of this Agreement, including your express representations and warranties; (b) your use or misuse of the Services; and (c) your alleged or actual infringement or violation of the rights of a third party, including without limitation any intellectual property rights, rights of publicity, and rights of privacy.

21. Term and Termination.

This Agreement will remain in effect for as long as you use the Services. You may cancel your account and terminate this Agreement at any time and for any reason by following the instructions outlined in this Listener Support Help Article. We may terminate this Agreement and your access to the Services at any time and for any reason by providing notice to the email address you provided us.
Upon any termination of this Agreement, the rights and licenses granted to you hereunder, including your ability to access and use the Services, will immediately terminate, and you shall immediately cease using any and all materials and other similar content in your possession or control that are proprietary to Pandora. You agree that we will have no liability to you for any costs, losses, damages, or liabilities arising out of or related to the termination of this Agreement. Any provision of this Agreement that should, by its nature, survive termination of this Agreement will survive its termination. Such provisions include, but are not limited to sections 1-4, 7, and 11-27.

22. Notices.

We may post notices to you within the Services. We may also send you notices about products and services to the email address you provided us. You hereby consent to receive notice from us through the foregoing means, and you are deemed to have received such notices at the latest within two (2) business days from us posting or sending a notice. You are responsible for keeping your account information, including your email address, up to date. Pandora assumes no liability nor any responsibility for any consequences resulting from your provision or use of outdated, incomplete, or inaccurate information in connection with the Services. Except as otherwise provided for herein, any notices required to be delivered to Pandora under this Agreement may be delivered via first class registered U.S. mail, overnight courier, or personal service to Pandora Media, LLC, Attn: Care Team, 2100 Franklin St, 7th Floor, Oakland, CA 94612, with a copy to Pandora Media, LLC, Attn: Pandora Legal Department, 2100 Franklin St, 7th Floor, Oakland, CA 94612.

23. Assignment.

Pandora may assign this Agreement or delegate any of our rights or obligations hereunder, or any part thereof, to any third party, including our successor in interest, without requiring your written consent. You may not assign this Agreement in whole or in part, for any reason. This Agreement will be binding upon and will inure to the benefit of the parties and their heirs, executors, administrators, successors, and assigns.

24. Third Party Beneficiaries.

Except with respect to platform providers through which you download or use applications certified by Pandora, nothing in this Agreement, either express or implied, is intended to or will be deemed to confer upon any other person or entity any right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

25. Governing Law and Disputes.

PLEASE READ THE PROVISIONS OF THIS SECTION CAREFULLY. THESE DISPUTE RESOLUTIONS PROVISIONS PROVIDE THAT ANY DISPUTE MAY BE RESOLVED BY BINDING ARBITRATION. YOU ARE HEREBY WAIVING THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY. IN ARBITRATION, A DISPUTE IS RESOLVED BY AN ARBITRATOR, OR A PANEL OF ARBITRATORS, INSTEAD OF A JUDGE OR JURY.

THESE DISPUTE RESOLUTION PROVISIONS SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT.

(a) Governing Law. This Agreement, including all claims relating to or arising hereof or breach thereof, whether sounding in contract, tort, or otherwise, will be governed and construed in accordance with the laws of the State of New York, excluding its choice-of-law principles that would require the application of the laws of another jurisdiction.

(b) Applicability of Section. This Section 25 applies to all disputes that may arise out of, are connected with, or relate to this Agreement or the Services, subject only to the following exceptions: (1) if Pandora reasonably believes that you have in any manner acted or failed to act in any manner that may cause harm to us or any third party, we may seek injunctive or other appropriate relief in any court of competent jurisdiction; or (2) any dispute may, at the option of the claiming party, be resolved in small claims court in New York County, New York, provided that all claims by all parties in the dispute (i) fall within the jurisdiction of the small claims court, and (ii) were unsuccessfully resolved through the Informal Resolution procedure required in Section 25(c). The terms of this Section do not limit Pandora's ability to investigate complaints or reported violations of this Agreement, or to take any action we deem necessary and appropriate to mitigate actions against us, including reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties, such as music rightsholders.

(c) Informal Resolution. If you have any dispute with us arising out of, relating to, or connected with this Agreement or the Services, you agree to contact us directly and provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to an account) (a "dispute notice"); and give us sixty (60) days from the date of filing your written description with us within which to resolve the dispute to your reasonable satisfaction. Any dispute notice must include (i) the claimant's name, address, phone number, email address and, if applicable, Pandora username; (ii) description of the nature and basis of the dispute; (iii) relevant facts regarding the dispute; (iv) a description of the nature and basis of the specific relief sought, including damages sought, if any, and a detailed calculation for them; and (v) a personally signed statement from the claimant (and not their counsel, agent or other representative) verifying the accuracy of the contents of the notice. Such informal resolution request must be made individually and must concern only the initiating party's dispute and no other person's dispute.

If Pandora does not resolve the dispute through good faith negotiations under this informal process, you may pursue the dispute in accordance with the arbitration agreement below. Any demand for arbitration under this Agreement shall be made before the applicable statute of limitations has run. Compliance with this Informal Resolution section is a condition precedent to initiating arbitration. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the Informal Resolution procedures set forth in this Section. These Informal Resolution procedures are essential so that you and we have a meaningful opportunity to resolve disputes informally.

(d) Class Action Waiver. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any dispute submitted to arbitration or litigation. There shall be no right or authority for any disputes to be arbitrated on a class action basis or on bases involving disputes brought in a purported representative capacity on behalf of the general public, as a private attorney general, or other subscribers or listeners, or other persons similarly situated. The parties acknowledge and agree that under no circumstances will a class action be arbitrated. This paragraph shall be known as the "Class Action Waiver."

The Class Action Waiver is material and essential to the resolution of any disputes between the parties and is non-severable from the agreement to arbitrate disputes. The parties agree any challenge to the validity or effect of this Class Action Waiver must be decided by a court. If the Class Action Waiver is limited, voided or cannot be enforced, then the parties' agreement to arbitrate (except for this sentence) shall be null and void, subject to the right to appeal any limitation or invalidation of the Class Action Waiver. If this entire agreement to arbitrate is determined to be null and void, then the parties agree that any actions shall be brought in the State or Federal courts of New York, New York.

(e) Arbitration Agreement. Any claims by Pandora, or claims by you that are not resolved by the Informal Resolution procedure described in Section 25(c), arising out of, relating to, or connected with this Agreement must be asserted individually in binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes (including utilizing desk, phone, or video conference proceedings where appropriate and permitted to mitigate costs of travel) in effect at the time the claim is filed.

The party initiating arbitration must follow the rules and procedures of AAA in effect at the time the claim is filed, and the parties agree that the arbitration shall be administered by AAA. You may obtain copies of the current rules, forms and instructions for initiating an arbitration by contacting:

American Arbitration Association
1633 Broadway, 10th Floor
New York, NY 10019
Web site: www.adr.org // call: 1-800-778-7879

You and we agree that the party initiating arbitration must submit a certification that they (i) have complied with and completed the Informal Resolution procedure requirements contained in Section 25(c); and (ii) are a party to this agreement to arbitrate enclosed with or attached to the demand for arbitration. The demand for arbitration and certification must be personally signed by the party initiating arbitration (and their counsel, if represented).

This Agreement and each of its parts evidence a transaction involving interstate commerce, and the Federal Arbitration Act (9 U.S.C. § 1 et seq.) will apply in all cases and govern the interpretation and enforcement of the arbitration rules and arbitration proceedings. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. In addition to and notwithstanding the terms stated above, the following will apply to your disputes: (1) the arbitrator, and not any federal, state, or local court or agency, will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement including any claim that all or any part of this Agreement is void or voidable, except the Class Action Waiver; (2) the arbitrator will not have the power to conduct any form of class or collective arbitration, nor join or consolidate claims by or for individuals; and (3) you hereby irrevocably waive any right you may have to a court trial (other than small claims court as provided above) or to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit, arbitration, or other proceeding against us or related third parties arising out of, relating to, or connected with this Agreement.

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief, including a claim for public injunctive relief brought in an individual capacity, and only to the extent necessary to provide relief warranted by that party's individual claim. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

The arbitration proceeding and the results thereof will be kept confidential by each party and not used for any purpose other than a party exercising its rights and fulfilling its obligations with respect to the other party; provided, however that either party may disclose the existence and results of the proceeding: (1) as required by law, rule, or regulation; (2) to its accountants, attorneys, and other fiduciaries; and (3) to an arbitrator or third party who has exercised its rights under this Section 25 for use as persuasive authority in other proceedings brought pursuant to this Section 25.

You agree that any arbitrations between you and Pandora will be subject to the provisions in this Section 25 and not to any prior arbitration agreement you had with Pandora.

(f) Arbitration Costs. Whoever files the arbitration pays the initial filing fee. All other fees will be allocated as provided by the AAA rules and applicable law. Each party will bear the expense of its own attorneys, experts, witnesses, and other expenses, regardless of which party prevails. If the arbitrator finds that either party's claim or the relief sought in the demand for arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), the other party will have the right to recover its attorneys' fees and expenses, including arbitration fees.

(g) Limitation of Actions. Regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the Services, must be filed within twelve (12) months of the date the facts giving rise to the action were known or should have been known by you, or forever be barred.

26. Severability.

In the event any provisions of this Agreement are found to be contrary to any law or regulation of an administrative or governmental agency or body, such provision will be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. In the event such a provision cannot be modified and becomes invalidated or unenforceable, its invalidation or unenforceability will not affect the validity or enforceability of any other provision of this Agreement.

27. Entire Agreement.

This Agreement constitutes the complete and exclusive agreement between you and Pandora with respect to the subject matter hereof, and supersedes all prior or contemporaneous oral or written communications, proposals, representations, understandings, or agreements not specifically incorporated herein.

28. Questions Regarding this Agreement.

If you have any questions regarding this Agreement, you may contact Pandora's Care team.